INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do I need an account to place an order?

No, you don't need an account (or) sign up to place an order.

You can guest checkout (or) login through gmail (or) facebook to place your order.

What payment methods do you accept?

We accept PayPal.

If you would like to wire transfer (or) use other payment methods , kindly contact our customer support.

What shipping methods do you provide?

We offer following shipment methods:

(1) DHL Express - safe and swift - Trackable Online - Assured delivery within 3 - 6 business days.

U.S.$70.00 (U.S.Only). Other countries, kindly contact us for DHL Price.

(2) Thai Air Mail (epackage) - safe and swift - Trackable Online - Assured delivery within 2-4 business weeks.

U.S.$12.00 worldwide.

(3) FedEx - safe and instant shipment– Trackable Online - Assured delivery within 3 - 5 business days.

U.S.$75.00 (U.S.Only). Other countries, kindly contact us for FedEx Price.

(4) EMS (Express Mail Service) - safe and instant shipment– Trackable Online - Assured delivery within 3 - 6 business days.

U.S.$65.00 (U.S.Only). Other countries, kindly contact us for EMS Price.

(5) Registered Thai Air Mail - Trackavle online - Assured delivery within 3 - 5 business weeks.

U.S.$10.00 worldwide.

How long will it take to ship my order?

We will ship your package within 24 hours of payment confirmation , except week ends and public holidays.

What is your return policy?

Simple & Clear - satisfaction or money back.

You may take comfort in knowing that your satisfaction is guaranteed, but if you are anyway dissatisfied please return us in their original condition

(free from scratches, blemishes or marks) within 30 days of receipt.

You will receive a replacement or full refund (as per your request) minus Shipping and Handling fee.

  • No Restocking Fee
  • 100% Refund Guaranteed
  • 30 Days Inspection period
WorldwideFree shipping above $50
If your purchase reaches $50 and above, your package is eligible for Free Shipment through "Register Air Mail" only.
Package shipped through register air mail, will take 3-5 business weeks to reach your destination.
Most of our products are eligible for Free DHL and Fedex shipment.
Package shipped through DHL or FedEx will take 2-5 business days to reach your destination.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Store Location

    Oilpearl Company Limited
    11/12, Silom Soi 11, Trok Tampisa
    Silom Road, Silom
    Bangrak, Bangkok - 10500
    Thailand

    Call

    Tel/Fax: 0066-26359339

    Store Hours

    Mon-Fri: 10:00 - 18:00 (GMT+7)

    Weekend: email support

    Requirement?

    Submit your requirement form